• We are not responsible for orders that are lost or stolen in transit.

• Pre-Sale orders on this site are expected to ship within 3-5 weeks.

• In stock items typically ship within 2 weeks.

• You will receive tracking information when your shipping label has been created and your order is getting ready to ship from our warehouse. Please allow 24-48 hours from receiving your shipment notification to reach out regarding tracking information. 

• Orders with an incorrect address will not ship until the address has been corrected. Please be sure to enter the correct address, if you find that your order has not shipped in the timelines stated above please reach out for further help as it is typically due to an address error.

• If you are experiencing an issue or delay with your order please check the original order confirmation email for your order number and reply to that email for customer service. If you deleted that email, please provide your order number in your inquiry to help speed up your customer service experience.

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• Refunds for DJing service deposits must be requested 7 days out from date booked. 
• We are not responsible or liable for lack of satisfaction if questions aren't answered properly during booking process.
• Tickets for events are refundable until 72 hours before event.